FAQ
Questions, Great!

We really want to hear from you!

Contact teslatracks@happyfuncorp.com or tweet at us @teslabapp.

What we are building is a real game changer so if you have any questions, please don't hesitate to reach out, we want your feedback and are working really hard to build the best piece of software possible.

Facebook/Twitter use

We use Facebook and Twitter to generate user avatars and fetch basic profile information like your name. We will be adding other methods in the near future.

Will you control my car?

Not without your request.

We periodically check your car for certain data - the drive state (Park, Drive, Reverse), Battery Reading, and Odometer.  Active controls are only done at your request in the app, unlock doors for example.

Location data is from your phone and we never do anything more than looking at what drive state the car is in to figure out how and when to automatically start your trip.

Private Trips

When you make your trips private others cannot see your trip or account details. You will still appear on the leaderboards.

What does 'Efficiency' mean?

Efficiency is our measure of how your car is performing against how the car is rated to perform. For example, if the car claims you can drive 200 miles, you drive 10 miles, and the car claims you can now drive 190 miles, your efficiency would be under 100%. Conversely, if you drive 10 miles and the car claims you can drive 195 miles, the efficiency would be above 100%. Things that can affect efficiency include acceleration, average speed, braking, and weather. 

Creating your Account

We currently support Facebook and Twitter for account creation.  We will soon support standard name and email for account creation.

Multiple Cars (switching cars)

If you own multiple Teslas please email us at ben@happyfuncorp.com and tell us which car you'd like to select.  In the future, we will have a feature to switch but for now, please just email and we'll do it. Multiple car support is still somewhat experimental as nobody on our team has more than one Tesla yet.

Phantom Drain

Phantom drain is the drain lost when the car is idle.  This is calculated from the time you put the car in park to the time you engage to go on your next trip.  There are many variables that result in phantom drain but mainly weather.  Cold weather specifically plays a huge role in phantom drain, among other things.

Car Controls

We are busy building out many car controls.  We currently support heat and AC, door locking and unlocking and fan.  These controls can be found by clicking on your profile and viewing the car tab.

We will be sharing more controls very soon.

 

Become A Mayor

You become a Mayor of a SuperCharger by visiting more often than any other driver.  You can also view where other people are charging by clicking on someone's avatar and visiting their public profile.

Good luck!

Charge Reports

With charge reports, we look at a lot of different information.  How do we do all this?  At a high level, we look at the time between your charges and examine how you used your battery.  From that, we show you your average efficiency, the time between your charges and your phantom drain.

International Units

We support full internationalization of distance and temperature units. We automatically get the settings from your car.

If you change the settings in the car, please allow up to a full day for every number to adjust to the new units.

Unsubscribe from daily reports

Teslab sends you a daily email about your car's performance each day. They emails are sent to the email associated with the social media account you authenticated with when you logged into Teslab.

If you would like to unsubscribe from these emails, please visit the preferences settings in the app and unsubscribe there.

In the future we will be allowing you to change the email address these reports get sent to.

Is my data safe?

Yes!  To start, we are only looking at the drive states of your car - are you driving specifically.  For instance, once you download and run the Teslab on your phone, we look to see if your phone is moving at a 5-minute interval.

If we notice your phone is moving, we gently ping the car to see if the car is in the drive state.  We do this automatically so you don't have to take your phone out of your pocket and hit a button that says, 'start a trip'.

From there, we look at your phone and plot your car on the road.  How you choose to share your trip is up to you.  You can follow your friends on Teslab and share all the statistics or, keep everything private.

We look at the start and end charge levels and from there, we can create a plethora of calculations around efficiency, time, MPG, distance traveled, among others.  The calculations are done on the server to limit battery usage on the phone and it's all stored securely.

Our goal is to build the best social driven Tesla application that works in conjunction with your car, to create the ultimate Tesla driving experience.  

Teslab asks you to log in to your Tesla account so we can establish a connection with your car. That login is performed on your mobile device. The password is not saved on the mobile device, nor is it sent to the Teslab servers. Tesla returns a token which we use for all API calls going forward. Those tokens periodically expire, and when they do you will be asked to re-authenticate on your mobile device.

All the trip data is stored in Teslab's cloud-hosted servers in enterprise-grade data centers in the US. We have taken all the usual precautions of locking down those servers with SSL and requiring certificates for our support people to log in and support the system. 

If you have specific security questions that aren't answered in the above, please email us: teslab@happyfuncorp.com.