We really want to hear from you!
What we are building is a real game changer so if you have any questions, please don't hesitate to reach out, we want your feedback and are working really hard to build the best piece of software possible.
Efficiency is our measure of how your car is performing against how the car is rated to perform. For example, if the car claims you can drive 200 miles, you drive 10 miles, and the car claims you can now drive 190 miles, your efficiency be 100%. If you drive 10 miles and the car claims you can drive 195 miles, the efficiency would be above 100%. Things that can affect efficiency include acceleration, average speed, braking, and weather.
We use Facebook and Twitter to generate user avatars and fetch basic profile information like your name. We will be adding other methods in the near future.
Not without your request.
We periodically check your car for certain data - the drive state (Park, Drive, Reverse), Battery Reading, and Odometer. Active controls are only done at your request in the app, unlock doors for example.
Location data is from your phone and we never do anything more than looking at what drive state the car is in to figure out how and when to automatically start your trip.
When you make your trips private others cannot see your trip or account details. You will still appear on the leaderboards.
If you own multiple EVs on the same account you can pick which EV is shown in TezLab via your user settings.
We currently support Facebook and Twitter for account creation. We will soon support standard name and email for account creation.
Phantom drain is the drain lost when the car is idle. This is calculated from the time you put the car in park to the time you engage to go on your next trip. There are many variables that result in phantom drain but mainly weather. Cold weather specifically plays a huge role in phantom drain, among other things.
We are busy building out many car controls. We currently support heat and AC, door locking and unlocking and fan. These controls can be found by clicking on your profile and viewing the car tab.
We will be sharing more controls very soon.
You become a Mayor of a SuperCharger by visiting more often than any other driver. You can also view where other people are charging by clicking on someone's avatar and visiting their public profile.
With charge reports, we look at a lot of different information. How do we do all this? At a high level, we look at the time between your charges and examine how you used your battery. From that, we show you your average efficiency, the time between your charges and your phantom drain.
We support full internationalization of distance and temperature units. We automatically get the settings from your car.
If you change the settings in the car, please allow up to a full day for every number to adjust to the new units.
TezLab sends you a daily email about your car's performance each day. They emails are sent to the email associated with the social media account you authenticated with when you logged into TezLab.
If you would like to unsubscribe from these emails, please visit the preferences settings in the app and unsubscribe there.
In the future, we will be allowing you to change the email address these reports get sent to.
Yes! To start, we are only looking at the drive states of your car - are you driving specifically. For instance, once you download and run the TezLab on your phone, we look to see if your phone is moving at a 5-minute interval.
If we notice your phone is moving, we gently ping the car to see if the car is in the drive state. We do this automatically so you don't have to take your phone out of your pocket and hit a button that says, 'start a trip'.
From there, we look at your phone and plot your car on the road. How you choose to share your trip is up to you. You can follow your friends on TezLab and share all the statistics or, keep everything private.
We look at the start and end charge levels and from there, we can create a plethora of calculations around efficiency, time, MPG, distance traveled, among others. The calculations are done on the server to limit battery usage on the phone and it's all stored securely.
Our goal is to build the best social driven EV application that works in conjunction with your car, to create the ultimate EV driving experience.
TezLab asks you to log into your EV account so we can establish a connection with your car. That login is performed on your mobile device. The password is not saved on the mobile device, nor is it sent to the TezLab servers. The EV vendor returns a token which we use for all API calls going forward. Those tokens periodically expire, and when they do you will be asked to re-authenticate on your mobile device.
All the trip data is stored in TezLab's cloud-hosted servers in enterprise-grade data centers in the US. We have taken all the usual precautions of locking down those servers with SSL and requiring certificates for our support people to log in and support the system.
If you have specific security questions that aren't answered in the above, please email us: email@example.com.